Its funny that most people that I know are some what competent in Psychology,even the worse of them know the basis of being a good counselor. I strongly advice those who are in education, to take a course in psychology as it may be beneficial to them and will of cos teach them on how to present the lessons in a good way.
So how to be a good counselor? The most important rule is not to pass judgement on the case until u hear the prob out.
1stly, encourage ur subject to speak out his prob without u putting ideas/influencing him to deviate from his core probs. Although, u can halt his laments by changing the topic while u process his words. Most importantly, u must know which part of the conversation is true and which is extra. he might put in some lies to make his story interesting.
2nd, no judgement must be passed so avoid using absolute words like must. Its better to use may or could while advising.
3rd, do not use high/harsh tones to indicate that he is wasting ur time. He comes to u with a hope that u may show him the right of doing things,if he doesn't feel that ur helping him but dictating, he may be reluctant to talk to u in future.
4th, advise him properly, do not turn the prob back to him.
Life of a counselor is not easy, u have so many stress factors to deal with. No matter how tired or busy u are, the subject's well being is vital. Make him feel comfortable talking to u. Remember that u are a fren to him not a JUDGE.
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